At PV Commercio, customer satisfaction is our top priority. While we strive to ensure all our products meet the highest standards, we understand that issues may arise. Our return policy is as follows:

Eligibility for Returns

  • Only items that are damaged, defective, or incorrect upon delivery are eligible for return.

  • Requests for return must be made within 7 days of receiving the goods.

  • Items must be unopened, unused, and in their original packaging.

Non-Returnable Items

  • Perishable goods (e.g., spices, grains, frozen products, oils) are non-returnable unless damaged or compromised during transit.

  • Custom orders or products labeled under your private brand are also non-refundable unless faulty.

Return Process

  1. Contact our customer service team at [email/phone] with your order number and details of the issue.

  2. We may require photo evidence of the damage or issue.

  3. If eligible, we will arrange for a replacement or issue a credit/refund to your account.

Refunds

  • Approved refunds will be processed within 5–10 business days via your original payment method or company credit.